1) We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your product(s) arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

2) As lovely as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances, we do provide returns as a service. We accept exchange only up to 2days post delivery of the order. We would request you to clearly mention the items you wish to exchange. We reserve the right to deny for an exchange if multiple request have been initiated from the same account.

3) We ship several thousand parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Ektra India team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Ektra India team within 24 hours of receiving the successful delivery email/SMS.    

4) Ektra India uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.  

5) Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled.

6) Orders placed online cannot be returned at physical offline stores or at any Brand Ambassador or Ektra Distributor Office.

7) We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Ahmedabad, India.       

8) For our products, there might be slight differences in texture, color and size basis picture. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the production team making each piece individually – the variations add uniqueness to each product.     

9) For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.

10) All returns due to quality issue if any, are subject to the discretion of Ektra India but rest assured, we want the Best for your Home !

For any other questions or clarifications, please reach out to the Ektra India Customer Care team at [email protected]

Ektra Har Ghar Ho !